Quality Function Deployment: Comprehensive Framework for Patient Satisfaction in Private Hospitals

نویسندگان
چکیده

برای دانلود رایگان متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Quality function deployment: Integrating comprehensive matrix and SWOT analysis for effective decision making

In this ever-changing business scenario, the manufacturing product industries have to be in position to rec-ognize the ever changing pulse and demands of the market. Customer satisfaction and quality management has become a strategic issue for companies in the new millennium. Quality Function Deployment (QFD) lit-erature suggests that building up the House of Quality (HoQ) is not a difficult ta...

متن کامل

A Quality Function Deployment Based Approach in Service Quality Analysis to Improve Customer Satisfaction

In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...

متن کامل

Quality Function Deployment: A Comprehensive Review

In this paper the capability of a customer focused quality engineering technique called “Quality Function Deployment (QFD)” have been reviewed. A comprehensive perspective of QFD and its potential areas for improvement have been provided, which could serve as an opportunity for further investigations. It has been found that comparing with other quality approaches, QFD is the most applicable tec...

متن کامل

An Empirical Study of the Impact of Service Quality on Patient Satisfaction in Private Hospitals, Iran

OBJECTIVE Perceived service quality is the most important predictor of patient satisfaction. The purpose of this study was to investigate the impact of the service quality on the overall satisfaction of patients in private hospitals of Tehran, Iran. METHOD This cross-sectional study was conducted in the year 2010. The study's sample consisted of 969 patients who were recruited from eight priv...

متن کامل

a quality function deployment based approach in service quality analysis to improve customer satisfaction

in metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. the pur...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Advances in Science, Technology and Engineering Systems Journal

سال: 2021

ISSN: 2415-6698,2415-6698

DOI: 10.25046/aj0601163