Quality Function Deployment: Comprehensive Framework for Patient Satisfaction in Private Hospitals
نویسندگان
چکیده
منابع مشابه
Quality function deployment: Integrating comprehensive matrix and SWOT analysis for effective decision making
In this ever-changing business scenario, the manufacturing product industries have to be in position to rec-ognize the ever changing pulse and demands of the market. Customer satisfaction and quality management has become a strategic issue for companies in the new millennium. Quality Function Deployment (QFD) lit-erature suggests that building up the House of Quality (HoQ) is not a difficult ta...
متن کاملA Quality Function Deployment Based Approach in Service Quality Analysis to Improve Customer Satisfaction
In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...
متن کاملQuality Function Deployment: A Comprehensive Review
In this paper the capability of a customer focused quality engineering technique called “Quality Function Deployment (QFD)” have been reviewed. A comprehensive perspective of QFD and its potential areas for improvement have been provided, which could serve as an opportunity for further investigations. It has been found that comparing with other quality approaches, QFD is the most applicable tec...
متن کاملAn Empirical Study of the Impact of Service Quality on Patient Satisfaction in Private Hospitals, Iran
OBJECTIVE Perceived service quality is the most important predictor of patient satisfaction. The purpose of this study was to investigate the impact of the service quality on the overall satisfaction of patients in private hospitals of Tehran, Iran. METHOD This cross-sectional study was conducted in the year 2010. The study's sample consisted of 969 patients who were recruited from eight priv...
متن کاملa quality function deployment based approach in service quality analysis to improve customer satisfaction
in metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. the pur...
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ژورنال
عنوان ژورنال: Advances in Science, Technology and Engineering Systems Journal
سال: 2021
ISSN: 2415-6698,2415-6698
DOI: 10.25046/aj0601163